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Business Operations Assistant

2 months ago


Grand Rapids, Michigan, United States REHAU Incorporated Full time
About the Role

We are seeking a highly motivated and detail-oriented Administrative Assistant to join our team at REHAU Incorporated. As a key member of our Furniture Division, you will play a critical role in supporting our sales and customer service efforts.

Key Responsibilities
  • Customer Support: Provide exceptional customer service by responding to customer inquiries, resolving issues, and escalating concerns to the sales team as needed.
  • Order Management: Manage and process customer orders, including order entry, tracking, and fulfillment.
  • Administrative Tasks: Perform various administrative tasks, such as data entry, filing, and record-keeping.
  • Communication: Develop and maintain effective communication with internal teams, including sales, marketing, and customer service.
  • Process Improvement: Identify opportunities for process improvement and implement changes to increase efficiency and productivity.
Requirements
  • Education: Associate degree in a related field or equivalent experience.
  • Experience: 2-5 years of experience in an administrative or office support role.
  • Skills: Proficiency in MS Office suite, excellent written and verbal communication skills, and strong time management and project management skills.
  • Software: Experience with SAP or similar software a plus.