Concierge - Castaway Burbank

4 weeks ago

Burbank, California, United States Specialty Restaurants Corporation: Jobs Full time

Job Summary:

As a Concierge at Specialty Restaurants Corporation, you will play a vital role in ensuring an exceptional dining experience for our guests. Your primary responsibility will be to provide exceptional guest relations by greeting restaurant patrons upon arrival, escorting them to their table, ensuring their dining experience has been excellent, and bidding guests farewell as they leave.

You will be highly knowledgeable of all Company safety and sanitation policies, procedures, and protocols, skilled at using Opentable and Point of Sale information (POSi) and other restaurant systems, and flexible in responding to operational needs with a "can-do" approach.

Responsibilities include:

  • Greet guests upon arrival and provide a warm welcome.
  • Assist guests with reservations, seating arrangements, and any special requests.
  • Provide information about the restaurant's offerings, including menus, special events, and promotions.
  • Act as a liaison between guests and restaurant staff to ensure smooth communication and service.
  • Handle guest inquiries, feedback, and complaints with professionalism and empathy.
  • Maintain a neat and organized lobby area, including keeping brochures and promotional materials up to date.
  • Collaborate with other departments to coordinate special arrangements for guests, such as private dining or event bookings.
  • Anticipate guests' needs and proactively offer assistance to enhance their experience.
  • Stay informed about local attractions, special events, and transportation options to provide recommendations and assistance to guests.
  • Answer telephone, process and track reservations in OpenTable according to established procedures.

Requirements:

We are seeking an individual with:

  • 1 year of experience performing concierge or guest relations work activities.
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities with attention to detail.
  • Ability to remain calm and professional in high-pressure situations.
  • Flexibility to work evenings, weekends, and holidays as needed.

Physical Demands:

This role requires regular lifting, moving and carrying of food items, furniture, garbage etc. weighing up to 30 pounds across the restaurant. Regular and prolonged standing and walking inside and outside the restaurant to greet and escort guests, hand-off take-out food orders, remove garbage, etc. Regular ascending/descending stairs across the restaurant to escort guests, etc. Repeating motions that may include the wrists, hands and/or fingers. Frequent use of hand to finger motions, handle or feel objects, reach with hands and arms.

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Specialty Restaurants Corporation maintains a drug-free workplace. The Company will consider for employment qualified applications with criminal histories in a manner that is consistent with local, state, and federal law. All job offers are contingent upon successfully passing of a background check.

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