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Patient Service Representative
2 months ago
Cleveland Clinic is seeking a highly skilled Patient Service Specialist to join our team. As a Patient Service Specialist, you will play a critical role in providing exceptional customer service to our patients and visitors, ensuring a positive and memorable experience.
Key Responsibilities- Investigate, triage, and resolve patient issues using the established HEART Model, ensuring a seamless and outstanding experience.
- Proactively assist patients to minimize issues and create a welcoming environment.
- Manage patient registration, pre-visit, insurance verification, scheduling, arrival desk, and departure desk activities with accuracy and attention to detail.
- Perform point of service activities, including visit preparation, co-pay collection, patient tracking, and record tracking.
- Facilitate billing functions, ensuring compliance and organizational quality and productivity standards.
- Enter and maintain confidential and accurate patient information, including insurance, billing, and payment details.
- Encourage patient utilization of front-end technology, provide guidance, education, and hands-on training.
- Recruit, enroll, and educate patients on MyChart and Appointment Pass, impacting utilization rates and enhancing the patient experience.
- Process workflow for the day and support process improvement efforts.
- Perform telephone triage, following standards and guidelines for telephone etiquette and service.
- Generate staff provider reschedules, relay staff messaging, and perform screening and scheduling of interpreter services.
- Effectively collaborate and communicate with clinical staff, including providers, nurses, and other support staff.
- Support and adhere to compliance policies and procedures.
- High School Diploma or GED required.
- Ability to perform basic math sufficient to process insurance co-pays.
- Working knowledge of PC window applications sufficient to input and retrieve data.
- Ability to type a minimum of 30 words per minute.
- Knowledge of medical terminology preferred.
- Excellent communication and organizational skills.
- High level of customer service experience and interpersonal skills.
- Ability to adapt to changing technology, policies, procedures, and processes.
Cleveland Clinic is a world-renowned healthcare organization dedicated to providing exceptional patient care, education, and research. We are committed to creating a supportive and inclusive work environment that fosters growth and development for our caregivers.
