Patient Service Representative

2 months ago

East Brunswick, United States Axia Women's Health Full time

Axia Women's Health is one of the largest independent women's health care groups in the United States and is on a mission to create a more caring, more connected, and more progressive women's healthcare community. Comprised of nearly 400 providers and 200 care center locations across five states, Axia Women's Health is leading the way in women's health by offering a full spectrum of exceptional care in obstetrics, gynecology, fertility, maternal-fetal medicine, urogynecology, hormone therapy, weight management, and laboratory services. Our corporate headquarters are located in Oaks, Pennsylvania, and Voorhees, New Jersey. As our impressive growth continues across the Mid Atlantic. This Position is located in East Brunswick, NJ.

The Patient Service Representative will be mainly performing appointment scheduling along with other assigned duties.The scheduled hours are to be: Monday- Thursday 8:30-5 pm, and Fridays 8-4 pm.

  • Medical Office Reception
  • Promptly and professionally provide exceptional customer service via telephone, and in person greeting patients/visitors, and assist and direct them accordingly.
  • Work as a team member and ability to work individually to serve in a setting that will deliver a high level of quality care.
  • Feel comfortable answering phones and message training at high volumes
  • Appointment scheduling for OB and GYN patients
  • Cross train in variety of tasks to help maintain an efficient organizational work process for staffing needs and coverage.
  • Explain financial requirements to patients; collect and record copays as required.
  • Training will include obtaining insurance verification and benefits eligibility, precertification's for inhouse procedures and services as needed.
  • Perform registration functions for new and existing patients.
  • Schedule patient appointments per guidelines given, and finalize patient schedules for previous day.
  • Maintain confidentiality regarding all patients.
  • Adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance.
  • Other duties as assigned.
Qualified candidates can:
  • Adapt to changing priorities and business needs
  • Is flexible and not easily flustered in busy atmosphere.
  • Has great customer service skills and initiative to learn.
  • An ability to focus on what is best for the team over the individual, contribute to a team culture
  • Reliable transportation and the ability to travel to either location East Brunswick and Piscataway as scheduled.
  • Mon- Fri schedule
  • No weekends
  • Great team atmosphere in each department that will help you succeed as an asset to the care center.
  • High School Diploma/GED is required
Full Time Benefits Summary
  • Full time benefit-eligibility beginning the first of the month after hire
  • Immediate 401(k) matching contribution with no vesting period
  • Generous PTO offering with additional time off for volunteering
  • Choice of multiple medical insurance plans to best meet your needs, with premiums as low as $8 per pay
  • Access to Axia providers at little to no cost through Axia's medical insurance
  • Axia-paid life insurance, short term and long term disability
  • Free counseling for colleagues and family members, including parents and parents-in-law
  • Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program
  • Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more

At Axia Women's Health, we're passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves.We welcome all individuals - without regards to gender, race, ethnicity, ability, or sexual orientation - and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.Applicants must be currently authorized to work in the United States on a full-time basis.

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