Patient Care Coordinator

2 weeks ago


Burlington, Wisconsin, United States Advocate Health Full time
Position Overview:
As a vital member of our healthcare team, you will serve as the initial point of contact for patients within our outpatient department and clinic settings.

Key Responsibilities:
- Welcome and register patients, ensuring all necessary documentation is completed.
- Collect demographic and insurance details, process co-payments, and update patient account information as required.
- Schedule both new and follow-up appointments, managing cancellations and rescheduling efficiently.
- Provide patients and visitors with accurate information regarding appointments and necessary preparations.
- Maintain up-to-date insurance and financial information, communicating changes to patients as needed.
- Identify and resolve registration-related issues by collaborating with relevant departments.
- Monitor patient flow to guarantee timely and courteous service.

Additional Support:
- Assist patients with transportation arrangements, directions, and other needs.
- Conduct visit closures, including checking out patients and scheduling future appointments.
- Handle patient records and documentation as necessary.

Work Schedule:
- Monday to Thursday, 9 AM to 3 PM.

Qualifications:
- High School Diploma or equivalent.
- No prior experience required.

Skills and Competencies:
- Strong customer service orientation.
- Excellent verbal and written communication skills, with the ability to interact effectively with diverse individuals.
- Proficient in computer applications, including Microsoft Office and email.
- Attention to detail and strong organizational abilities.
- Ability to thrive in a fast-paced environment while maintaining accuracy.



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