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Assistant Store Manager

2 months ago

Exeter New Hampshire, United States Barnes & Noble Education, Inc. Full time
{"Job Title": "Assistant Store Manager", "Job Summary": "We are seeking a highly motivated and customer-focused Assistant Store Manager to join our team at Barnes & Noble College. As a key member of our store leadership team, you will be responsible for supporting the Store or General Manager in the daily operation of our retail store. This includes supervising employees and tasks, working directly with customers, and playing an instrumental role in carrying out the directives of the manager.

Responsibilities:

* Support all store operations and departments in partnership with the Store Manager or General Manager
* Develop a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members
* Assign and direct work activities for team members or other management team members to ensure delivery of services, sales, and customer service
* Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of merchandise or services when necessary
* Manage customer and/or employee issues appropriately, timely, and with respect
* Assist with hiring and training new employees for the sales floor or other departments
* Maintain an appealing sales floor-- shelf, arrange, clean, and organize product or space within the store
* Assist with processing sales transactions involving cash, credit, or financial aid payments

Requirements:

* 3+ years' experience in a retail setting
* 1+ year supervisory experience preferred or a graduate of the Best Seller Program
* High school diploma/GED preferred
* Ability to work a flexible schedule including evenings, weekends, and holidays
* Familiarity with financial and customer service principles
* Basic reading, writing and accounting skills required
* Excellent customer service and communication skills needed
* Strong interpersonal, communication, and problem solving skills

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

**Equal Employment Opportunity:** Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

**COVID-19 Considerations:** Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

**Physical Demands:**

* Frequent movement within the store to access various departments, areas, and/or products
* Ability to remain in a stationary position for extended periods
* Frequent lifting
* Occasional reaching, stooping, kneeling, crouching, and climbing ladders

**EEO Statement:** Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

**Note:** This job description is not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job holder.

**Language:** English