Assistant Store Manager

2 weeks ago


New River, Arizona, United States Foothills Store (S 47th Way & E Ray Rd) Full time
Job Summary

We are seeking a highly motivated and experienced Assistant Store Manager to lead the daily operations of our sales floor at Foothills Store (S 47th Way & E Ray Rd). As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring a positive store experience.

Key Responsibilities
  • Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
  • Monitor product levels daily to achieve bottom line sales budget against targets.
  • Ensure payroll costs and operating costs are managed to budget.
  • Deliver excellent customer service to donors and customers.
  • Work to de-escalate customer situations while finding an appropriate solution.
  • Ensure store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
  • Partner with community businesses and organizations to promote Goodwill mission.
  • Lead the day-to-day operations of the sales floor.
  • Ensure that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.
  • Act as a key holder for the store, closing shift manager, and backup to the Store Manager.
  • Process complex sales transactions, including customer returns.
  • Ensure that Team Members are operating per company standards and procedures.
  • Will need to travel to other Goodwill locations in order to assist other stores and to attend personal training and development classes.
  • Transfers to different stores at any given moment due to business needs.
  • Partner with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
  • Build a high-performing team.
  • Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
  • Play a critical role in driving company culture change efforts and change management processes.
  • Model Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
Requirements
  • High School Diploma, GED, or equivalent work experience
  • One-year work experience in Retail Management required
  • One-year customer service experience required
  • Proficient in Microsoft Office Suite
  • Ability to pass a background check and drug screen, where applicable for position
  • Ability to speak and read English proficiently
What We Offer
  • Comprehensive Total Rewards package, including medical, dental, vision, 401K, and paid time off
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to make a difference in your community

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about retail management and customer service, we encourage you to apply for this exciting opportunity.


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