Personal Guide

4 weeks ago


Leawood, Kansas, United States Elevance Health Full time

About the Role:

The GBD Personal Guide - Foster Care is a critical position within Elevance Health, responsible for delivering exceptional support to our members through the Personal Guide Service Model.

Key Responsibilities:

  • Facilitate and coordinate resolution with internal and external contacts to satisfy a member's needs.
  • Interpret plan benefit design, resolve complex claim, benefit, and enrollment issues.
  • Perform research to respond to inquiries and interpret policy provisions to determine the most effective response.
  • Enhance member engagement in appropriate programs and offerings.
  • Act as a trusted advisor and educator on healthcare-related inquiries.
  • Coach members on ways to reduce health risks and compliance by scheduling appointments or enrollment in programs.
  • Prepare reports to document case and compliance updates.

Requirements:

A high school diploma or GED and a minimum of 5 years of the company's customer service experience; or any combination of education and experience which would provide an equivalent background.

Please note that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health.

At Elevance Health, we are committed to creating a culture that advances our strategy and leads to personal and professional growth for our associates.

We offer a range of market-competitive total rewards, including merit increases, paid holidays, Paid Time Off, and incentive bonus programs.

Elevance Health operates in a Hybrid Workforce Strategy, requiring associates to work at an Elevance Health location at least once per week.

Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.



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