Customer Engagement Manager
3 weeks ago
We're a community-driven pet care company that's passionate about providing exceptional experiences for our customers and their pets. As a Customer Engagement Manager, you'll play a key role in ensuring our stores run smoothly and efficiently, while delivering a personalized shopping experience for every pet parent.
About Your RoleIn this role, you'll be responsible for leading a team of retail and pet care associates who are dedicated to creating a safe, clean, and fun environment for our pets and pet parents. You'll work closely with our store team to:
- Pet Parent Engagement: Develop and implement strategies to engage with customers and create a personalized shopping experience that meets their needs and exceeds their expectations.
- Associate Leadership: Lead and develop a team of associates who are passionate about pets and committed to delivering exceptional customer service.
- Overall Retail Initiatives: Collaborate with our store team to drive sales growth, improve customer satisfaction, and maintain a high level of operational excellence.
We're committed to helping our leaders grow and develop their careers. As a Customer Engagement Manager, you'll have opportunities to:
- Gain experience in a different business unit, such as our salon or Pets Hotel.
- Develop your leadership skills as an Assistant Manager or Store Manager.
- Tackle the challenge of a new store opening.
- Transfer to any one of our 1600 stores nationwide.
We're not just a pet store - we're a community of pet lovers who are dedicated to making a difference in the lives of pets and their families. As a Customer Engagement Manager, you'll be part of a team that's passionate about:
- Providing exceptional customer service.
- Creating a safe and fun environment for pets.
- Supporting the well-being of pets and their families.
We're an equal opportunity employer and welcome applications from qualified candidates who share our passion for pets and customer service.
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Customer Engagement Manager
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