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Parking Compliance Specialist

2 months ago

Milwaukee, Wisconsin, United States City of Milwaukee Wisconsin Full time
Overview

The City of Milwaukee is dedicated to fostering a diverse workforce that is focused on delivering outstanding service to its residents. If you are enthusiastic about contributing to an inclusive team of public servants, we invite you to explore this opportunity.

Objective

Are you passionate about outdoor work, public service, and problem-solving?

If you possess a minimum of one year of experience in customer service, safety, or security, hold a valid driver's license, and maintain a commendable driving record, we encourage you to consider this fulfilling role.

The Parking Compliance Specialist is responsible for enforcing all parking regulations and managing abandoned vehicle policies, ensuring efficient vehicle turnover to enhance accessibility, and delivering precise parking-related information and customer support to the community.

Key Responsibilities

PARKING ENFORCEMENT AND MONITORING
  • Enforce parking laws by identifying illegally parked and abandoned vehicles; educate and guide customers, issue citations, relocate vehicles, and initiate towing procedures.
  • Conduct patrols in designated areas by vehicle or on foot to ensure adherence to parking ordinances; develop patrol strategies to optimize safety and efficiency using GPS or other location-based systems.
  • Utilize handheld devices, cell phones, and related applications to enter and retrieve data regarding vehicle registration, identification, location, and status, including the use of License Plate Recognition Systems (LPR) and two-way radios.
  • Maintain comprehensive and accurate records, including digital and handwritten notes and photographs, for all citations, warnings, and vehicle relocations.
CUSTOMER SERVICE AND PARKING MANAGEMENT
  • Deliver accurate and efficient customer service in response to parking complaints from the public and local officials.
  • Provide information regarding parking regulations, facilities, and the locations of streets, buildings, and points of interest.
  • Report parking violations to the appropriate authorities and assist in investigating abandoned vehicles and recovering stolen vehicles.
  • Respond to legal subpoenas and provide testimony in court concerning contested traffic citations.
  • Monitor special event parking and assist with occupancy studies, meter hooding, and signage placement; report any meter malfunctions.
  • Provide traffic control at accident scenes and prepare written incident reports.
  • Identify and report hazardous conditions, such as damaged traffic signals or signs and street markings that require repainting.
We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with applicable laws.

Employment Conditions

The Parking Compliance Specialist must be prepared to:
  • Work various shifts, including weekends and holidays, and/or rotating shifts as necessary.
  • Perform outdoor duties from an assigned vehicle or on foot in diverse weather conditions.
  • Occasionally lift and move objects weighing 50 pounds or more, frequently lift up to 20 pounds, and consistently lift up to 10 pounds.
Pre-employment assessments include:
  • Physical examination with lifting assessment
  • Vision examination
  • Hearing assessment
Minimum Qualifications

  1. One year of full-time experience in frontline customer service or in a safety or security capacity.
  2. Possession of a valid driver's license at the time of application and throughout employment.
  3. Maintaining a good driving record during the application process and throughout employment.
Equivalent combinations of education and experience may be considered.

Desirable Qualifications
  • Associate degree in criminal justice or a related field from an accredited institution.
  • Previous experience with data entry.
Knowledge, Skills, Abilities & Other Characteristics

TECHNICAL
  • Ability to learn and utilize departmental mobile and digital tools and software applications for accurate data entry and report generation.
  • Capability to read and interpret work-related documents and policies.
  • Ability to understand and enforce parking regulations.
  • Attention to detail.
  • Ability to work independently and responsibly.
  • Capability to follow directions, with or without GPS, and recognize city street names and locations.
  • Safe vehicle operation skills.
  • Situational awareness to monitor traffic conditions for safety.
  • Problem-solving skills related to job responsibilities.
  • Ability to prepare clear and concise reports.
  • Ability to recognize and identify various vehicle makes and models.
COMMUNICATION, CUSTOMER SERVICE, AND INTERPERSONAL
  • Strong customer service skills, including the ability to positively represent the City of Milwaukee and interact courteously with the public.
  • Ability to remain calm and respond appropriately in stressful situations to ensure safety.
  • Skills in de-escalating tense situations or safely removing oneself when necessary.
  • Ability to collaborate effectively with individuals from diverse backgrounds.
  • Effective verbal and written communication skills.
  • Ability to listen and comprehend information conveyed verbally.
  • Confidence to testify in court as required.
Compensation

The starting salary is $49,184 annually ($23.64 hourly), with a resident incentive starting salary of $50,659 annually ($24.36 hourly). Appointment will adhere to the City of Milwaukee Salary Ordinance.

The City of Milwaukee offers a comprehensive benefits package, including:
  • Wisconsin Retirement Systems (WRS) Defined Benefit Pension Plan
  • 457 Deferred Compensation Plan
  • Health and Dental Insurance
  • Paid Parental Leave
  • Comprehensive Wellness Program
  • Onsite Clinic Services
  • Onsite Employee Assistance Program
  • Alternative Work Schedules
  • Long Term Disability Insurance
  • Group Life Insurance
  • Tuition Benefits
  • Paid Vacation
  • 12 Paid Holidays
  • Paid Sick Leave and other paid leaves
  • Flexible Spending Arrangement
  • Commuter Value Pass
For full details of the benefits offered by the City of Milwaukee, please visit the official website.

Selection Process

THE SELECTION PROCESS will be job-related and may include an evaluation of education, experience, and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates for structured interviews and performance examinations. Selection process component weights will be determined by further analysis of the job.

Application Information

Applications and further information may be accessed through the official website. Please ensure that applications are submitted by the specified deadline.