Client Relations Account Specialist

1 week ago

Charleston, West Virginia, United States T-Mobile Full time

Join T-Mobile's Dynamic Team
At T-Mobile, we prioritize your growth and well-being. Our comprehensive Total Rewards Package ensures that our employees receive the same exceptional care we extend to our customers. All team members benefit from a competitive base salary and a robust compensation package, which includes wealth-building opportunities such as annual stock grants, an employee stock purchase plan, and a 401(k) plan, along with access to year-round financial coaching.

Position Overview
As an Account Associate, you will collaborate with a dedicated team to deliver outstanding customer experiences through effective issue resolution, proactive account management, and customer education. Your role will involve identifying and addressing the root causes of customer inquiries, recognizing opportunities for revenue and service enhancements, and understanding customer needs to foster loyalty and profitability. This position is designed for those eager to learn and develop skills in customer service while showcasing exceptional abilities in courtesy, concern, timely resolution, value creation, and relationship building.

Key Responsibilities:

  • Deliver prompt and effective resolutions to a variety of customer inquiries and concerns.
  • Enhance customer loyalty and value through proactive account management, recognizing opportunities for additional products, features, and services, as well as managing past-due balances.
  • Provide exceptional customer service by utilizing available resources and training tools.
  • Meet departmental productivity and quality benchmarks.
  • Approach each interaction with a positive mindset, treating every customer with respect and a genuine desire to assist.
  • Complete necessary training to acquire new skills and processes, expand knowledge of systems, and achieve proficiency in company values and competencies required for the Expert role.

Qualifications:

  • High School Diploma or GED (Required)
  • Preferred: 6 months of customer service experience
  • Required: Ability to efficiently navigate multiple applications and computer screens simultaneously.
  • Preferred: Familiarity with Windows (Microsoft Word, Excel, and PowerPoint)

Additional Information:

  • Must be at least 18 years of age
  • Legally authorized to work in the United States

Compensation:
Hourly Base Pay: $20.00
All employees at T-Mobile are guaranteed to earn $20/hour, inclusive of base pay and incentives. Additionally, every employee is eligible for an Annual Stock Grant.

Benefits:
At T-Mobile, we believe in supporting our team members with comprehensive benefits that evolve to meet their needs. Both full-time and part-time employees have access to the same benefits when eligible, including medical, dental, and vision insurance, flexible spending accounts, 401(k), employee stock grants, paid time off, and numerous other benefits designed to support family and personal growth.

Commitment to Growth
As part of the T-Mobile family, you will find numerous opportunities for career advancement. We are dedicated to helping our employees grow, as their success is integral to our business and culture. By joining us, you are investing in your career while embodying our values.

Diversity and Inclusion
T-Mobile USA, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other status protected by law.

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