IT Support Specialist

4 weeks ago


Sleepy Hollow, United States Asterix Communications Full time
IT Support / Voice Engineer

Asterix Communications is seeking a skilled IT Support / Voice Engineer to join their team at their Sharjah office.

Key Responsibilities:
  • Provide second/third level support for laptops, mobile devices, printers, and telephones.
  • Provision new accounts and hardware during the onboarding process.
  • Install, configure, and support all hardware and software on workstations in the environment.
  • Manage assets of all laptops, phones, and other IT devices at the contact Centre.
  • Support and troubleshoot day-to-day issues for contact Centre systems and applications.
  • Evaluate and escalate issues to Corporate IT and the Service Integrators in a timely manner.
Requirements:
  • 5+ years of experience supporting end-users in a corporate environment.
  • Basic understanding of Active Directory - User and Computer Management.
  • Server and hardware installation and troubleshooting.
  • Network connectivity troubleshooting and configuration (VPN, Wireless, and LAN).
  • Experience with Office 365/O365.
  • Virus and malware removal tools.
Benefits:
  • Medical Insurance for Self Employment Visa for Self.

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