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Branch Operations Coordinator

2 months ago

Minot, North Dakota, United States Quality Talent Group Full time
About Quality Talent Group

We are a leading provider of staffing solutions, dedicated to connecting top talent with exceptional companies. Our team is passionate about delivering personalized service and exceeding client expectations.

About the Role

We are seeking a highly skilled Branch Operations Coordinator to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day operations of our branches.

Key Responsibilities
  • Customer Experience: Provide exceptional customer service by accurately processing and approving transactions, sharing digital solutions, and making introductions to banking professionals.
  • Operational Activities: Complete tasks efficiently while minimizing risks under established policies and procedures.
  • Transaction Support: Perform routine to moderately complex transactional, operational, and customer support tasks through knowledge of banking procedures and products.
  • Branch Support: Assist the Branch Manager in operational tasks and scheduling, and resolve issues related to daily operations.
  • Customer Support: Support customers and employees in resolving or escalating concerns or complaints.
  • Guidance and Judgment: Receive guidance from managers and exercise judgment within defined policies and procedures.
  • Service Excellence: Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.
  • Financial Needs: Identify information and services to meet customers' financial needs.
  • Team Motivation: Motivate a diverse team to achieve full potential and meet established business objectives.
Requirements
  • Customer Service Experience: 2+ years of customer service and issue resolution experience or equivalent demonstrated through work experience, training, military experience, or education.
Desired Qualifications
  • Strong Customer Service: Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues.
  • Technical Knowledge: Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Professional Interaction: Ability to interact with integrity and professionalism with customers and employees.
  • Fraud Prevention: Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Cash Handling: Cash handling experience.
  • Organizational Skills: Well-organized, independent, and able to prioritize in a fast-paced environment.
  • Judgment and Policy Adherence: Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
  • Military Experience: Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
  • Retail Compliance: Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
  • Team Motivation: Motivate others to achieve full potential and meet established business objectives.
Job Expectations
  • Schedule Flexibility: Ability to work a schedule that may include most Saturdays.
  • Eligibility: This position is not eligible for Visa sponsorship.