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Mitigation Manager

1 month ago

Lynchburg, Virginia, United States Paul Davis Restoration of Lynchburg, Roanoke, and Southside VA Full time
Job Title: Mitigation Manager

At Paul Davis Restoration of Lynchburg, Roanoke, and Southside VA, we are seeking a highly skilled and experienced Mitigation Manager to lead our team in providing exceptional disaster response and restoration services to our customers.

Job Summary

The Mitigation Manager will be responsible for overseeing the deployment of mitigation resources to ensure timely and effective response to property emergency situations. This role requires strong leadership and coordination skills to ensure the team provides extraordinary care to our customers in their time of need.

Key Responsibilities
  • Lead the Mitigation department to ensure successful performance of water mitigation, mold remediation, environmental services, tarping, board up, and floor cleaning/re-installation services in accordance with Paul Davis and industry specifications.
  • Focus on providing excellent customer service and ensuring customer satisfaction.
  • Assist other team members when needed and foster a positive working relationship with other departments.
  • Represent the company in a professional manner and ensure that all company policies and procedures are followed.
  • Meet with clients and adjusters on site to assist in issue resolution and provide professional opinions.
  • Re-inspect job sites for quality control and ensure that all work is completed to the highest standards.
  • Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner.
  • Maintain inventory of clean, properly stocked and organized trucks along with all company equipment.
  • Be accessible by phone and participate in the on-call schedule as needed.
Why Join Our Team?

Paul Davis Restoration of Lynchburg, Roanoke, and Southside VA is a leading provider of disaster response and restoration services. We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package.

Requirements
  • High school diploma or equivalent.
  • Previous leadership experience in restoration, construction, or a related industry.
  • Certification in restoration or related field preferred (e.g., IICRC certified).
  • Valid driver's license and reliable transportation.
Preferred Qualifications
  • 2 years leading a team of 4 or more direct reports in a restoration environment.
  • Xactimate Certified (Level 1-3).
  • Core Logic or Next Gear Experience (3-5 years).
  • Fluent using MICA or similar software.
Work Environment

Mitigation Managers primarily work in an office within a warehouse environment. Additionally, all mitigation staff often work outside the confines of a traditional office setting. They can work in various locations, including construction sites, industrial facilities, residential areas, and remote or rural locations. Mitigation staff may encounter diverse weather conditions, ranging from extreme heat to cold, rain, and snow. They should be prepared to work in these conditions and have appropriate clothing and safety gear.

We are an equal opportunity employer and welcome applications from qualified candidates. Please apply if you are a motivated and experienced professional looking for a challenging and rewarding role in disaster response and restoration services.