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Marketing Coordinator
2 months ago
SWBC is seeking a highly skilled Marketing Coordinator to play a vital role in supporting the marketing and sales teams. This position requires a dynamic individual who is passionate about customer service, has strong organizational skills, and possesses an interest in the mortgage industry.
The ideal candidate will have a passion for marketing, a knack for event planning, and excellent communication skills to effectively engage with our sales team.
Key Responsibilities:- Respond to marketing inquiries and requests via phone, email, and project management system (Workfront) in a timely and professional manner.
- Coordinate requests and gather detailed information about marketing requests from field to set up projects in Workfront for the marketing team.
- Assist Loan Officers with questions related to how to make marketing requests or locate existing assets.
- Maintain accurate records of customer interactions and follow up as necessary.
- Assist in the planning, organization, and execution of internal sales events, webinars, and workshops.
- Collaborate with the sales and marketing teams to develop processes and drive internal sales / training sessions.
- Coordinate logistics, including hosting and monitoring meetings and webinars as needed.
- Monitor event registration, attendance, and gather feedback for future improvement.
- Assist in the coordination of marketing project set up and Workfront communication.
- Support marketing efforts by organizing requests and managing asset locations.
- Coordinate Loan Officer requests as needed.
- Work closely with the sales team to understand their needs and provide marketing support around custom requests and questions.
- Coordinate with internal sales team for in-person and digital events/trainings.
- Provide regular updates to the marketing manager on ongoing projects and customer feedback.
- Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
- Minimum of two (2) years of experience in a marketing or customer service role, preferably within the financial services or mortgage industry.
- Proven experience in event planning and coordination.
- Strong verbal and written communication skills.
- Excellent organizational and time management abilities.
- Proficiency in Microsoft Office Suite.
- Ability to multitask and work effectively under pressure.
- Customer-centric attitude with a commitment to providing outstanding service.
- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Leadership Academy and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
*Based upon employee eligibility
SWBC is a Substance-Free Workplace and requires pre-employment drug testing. Please note, SWBC does not hire tobacco users as allowed by law. To learn more about SWBC, visit our website. If interested, please click the appropriate apply button.