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Cloud Automation Operations Director
2 months ago
ServiceNow is seeking an experienced individual to lead our Automation Operations and DevOps team. This team of software engineers provides resolution to automation issues identified in our cloud, ensuring the scalability and operation of our Cloud.
Key Responsibilities:- Develop requirements, workflows, tools, automation, and communications pertaining to DevOps.
- Maintain professional communications with external teams to ensure timely restoration of services and continuous improvement of services.
- Directly manage the global TEA-DevOps team of over 40 engineers across the globe, responsible for recruitment, ongoing development, and services delivery.
- Establish career paths and implement training programs as required.
- Participate in the continued development and execution of Incident and Alert escalation processes, including Incident, Problem, Configuration, and Change management.
- 10+ years of experience in hands-on operations in a technical setting, with a responsibility for personnel management, managing Operations with a thorough understanding of operational process, ServiceNow application, underlying technology, and development process.
- Strong understanding or experience of operating in Cloud Operations as it pertains to Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS).
- Strong working knowledge of operating in a follow-the-sun operational model, including geographic knowledge, talent acquisition, cultural dynamics, and cross-shift handovers and communications.
- Comprehensive knowledge of principles, methods, and techniques used across ITIL processes, preferably ITIL v3.
- Outstanding communication skills, both written and verbal, and very strong interpersonal skills.
- Experience with ServiceNow platform, scripting, tuning, troubleshooting.
- Scripting: basic shell scripting, Python, Javascript.
- Solid understanding and experience with databases mainly Postgres / Mysql / MARIADB (and Oracle).
- Solid understanding of schemas, tablespaces, indexing, and database performance optimization.
- Familiarity or knowledge of CentOS/RedHat operating system (admin/root level).
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
