Customer Service Specialist
1 week ago
Kocher + Beck USA, L.P. is seeking a highly motivated and organized Customer Service Specialist to join our team in Lenexa, KS. The ideal candidate will be fluent in Spanish and possess excellent communication skills.
Key Responsibilities- Act as the coordinator of customers' needs, process orders, and set production schedules
- Provide quotes and manage email inboxes, determining priorities and working with production teams on urgent requests
- Communicate accurate and timely information to varying levels of employees and customers
- High school diploma or general education degree (GED)
- Fluency in Spanish
- Excellent communication and listening skills
- Aptitude for learning about varying products and services
- Organized and able to prioritize based on goals
- Dependable and self-motivated
- Strong sense of accountability and ability to meet deadlines
- Competent navigating a computer and proposing improvements to the overall process
- Responsible for keeping work area clean and free of safety hazards
- Adapt to changes in the work environment and manage competing demands
- Prior customer service experience
- Competency in Microsoft Access, Word, Excel, Outlook, Adobe Illustrator, Corel Draw, and multi-line phone
- Ability to convert standard measurements to metric units
- 100% Employer Paid Health, Dental, and Accident Insurance premiums
- Bi-Weekly employer contribution to Health Savings Account
- 401(k) with up to 4.5% employer match
- Life Insurance, Short- and Long-Term Disability
- Vacation, Sick Time, and Paid Holidays
- Additional supplemental insurance plans
Kocher + Beck is a world leader in rotary die technology and a recognized complete systems provider to the label and envelope industry, with manufacturing plants in Germany, Russia, the UK, and the USA. We are a family-owned business that encompasses the spirit and tradition of innovation and teamwork. Our Lenexa, KS facility is a fast-growing company with around 100 employees. We believe in giving employees the opportunity to grow within the company and recognizing hard work. That is one reason we are on track to become the largest tool manufacturer for the label and envelope industry in North America.
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