Field Service Specialist
2 days ago
The Field Service Specialist is responsible for supporting the overall operation of the laboratory by collecting and picking up samples of various types, storing and delivering them to the designated laboratory location in an efficient and timely manner while following established SOP's and safety guidelines.
Key Responsibilities- Safely and efficiently operate a company vehicle to drive to and from client locations for the purposes of collecting and retrieving samples, and deliver them to the laboratory
- Provide exceptional customer service while promoting the Company's brand through professional interactions with clients and observable safe driving practices
- Collect various types of environmental samples as well as pick-up previously collected samples and deliver them to the laboratory
- Perform field analysis pertinent to proper sampling protocol such as pH, temperature and flow
- Maintain sample collection equipment and instrumentation
- Maintain storage of samples in accordance with established SOP's
- Ensure legal documentation is complete and accurate (i.e.; Chain of Custody Forms)
- Maintain regular communication with internal management regarding samples, schedules, customer requirements, problems, delays, and/or complaints
- Observe all applicable roadway laws
- Maintain the cleanliness of the Company vehicle
- Maintain accurate logs, records and other documentation as required
- Prepare sample containers to be delivered and used by customers to collect samples.
- Ensure samples are appropriately labeled and assist with sample log-in efforts
- Provide technical assistance to customers within realm of capabilities; or refer to senior management
- May organize, plan and schedule own pickup routes based on communicated needs of customers
- High-school diploma
- A minimum of 2 years of related experience
- Familiarity with automated sampling techniques and/or knowledge and understanding of general principles of sanitation and proper sample handling and storage
- Ability to set up and remove sampling equipment
- Ability to follow written and verbal instruction
- Above average attention to detail
- Good verbal communication skills
- Ability to operate a Company vehicle and observe all applicable safety protocols and laws
- Valid driver's license and clean driving record (over previous 36 months)
- Ability to pass a pre-employment drug screen
- Associate degree in a related field of study
- Physical requirements will be shared during the interview process and reasonable accommodations made within the scope of the position for those with disabilities as applicable by law
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