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Event Operations Supervisor

2 months ago

New York, New York, United States Knickerbocker Full time

Compensation Type:
Yearly

Company Overview:

Highgate is a leading real estate investment and hospitality management firm, renowned for its innovative approach within the industry. The company is a significant player in key U.S. markets, including major cities, and is rapidly expanding its footprint internationally. Highgate's extensive portfolio encompasses properties with an aggregate asset value exceeding $20 billion, generating substantial annual revenues. The firm offers expert guidance throughout the hospitality property lifecycle, from initial planning and development to recapitalization and disposition. Highgate also excels in creating unique hotel brands and employs advanced revenue management tools to optimize performance and enhance asset value. With a seasoned executive team, Highgate is a trusted partner for prominent ownership groups and major hotel brands, maintaining corporate offices in various strategic locations.

Position Overview:
The Event Operations Supervisor is tasked with overseeing and coordinating all aspects of group business following its confirmation by the sales team, ensuring seamless execution of events and functions while upholding high standards of service and profitability. This role involves marketing initiatives to enhance food and beverage business, reducing employee turnover, and achieving budgeted productivity without compromising quality. The supervisor acts as a vital link between clients and operational departments to guarantee successful meetings before, during, and after their stay, fostering repeat business.

Key Responsibilities:

  • Maintain a welcoming and friendly demeanor at all times.
  • Communicate effectively, both verbally and in writing, with all levels of staff and guests in a courteous and service-oriented manner.
  • Listen attentively to and clarify concerns raised by employees and guests.
  • Prioritize and multitask departmental functions to meet deadlines.
  • Engage with guests and employees in a friendly and service-oriented manner.
  • Attend all required meetings and training sessions.
  • Participate in management on duty coverage as needed.
  • Ensure regular attendance in compliance with company standards.
  • Maintain high standards of personal appearance and grooming.
  • Adhere to company standards and regulations to promote safe and efficient operations.
  • Maximize productivity efforts, identify issues, and assist in implementing solutions.
  • Handle problems proactively, including anticipating and resolving issues as they arise.
  • Understand and evaluate complex information from various sources to meet objectives.
  • Maintain confidentiality of sensitive information.
  • Perform additional duties as assigned by management.

Fundamental Requirements:

  • Keep the immediate supervisor informed of any issues requiring attention.
  • Prepare and submit reports in a timely manner.
  • Follow up on all client interactions promptly.
  • Understand meeting room setups and capabilities.
  • Know the configurations and types of sleeping rooms.
  • Respond to requests from meeting planners without delay.
  • Utilize partnership agreements to meet client needs.
  • Possess comprehensive knowledge of all operational departments within the hotel.
  • Engage with external planners and vendors for event setups.
  • Maintain pricing integrity and propose upscale menus for clients.
  • Create and manage rooming lists and VIP lists.
  • Manage existing accounts and follow up for future business opportunities.
  • Collaborate with food and beverage managers to address any issues.
  • Oversee the function book and adjust space to maximize revenue potential.
  • Be present on the floor to assist staff during events.
  • Conduct departmental training as needed.
  • Plan and execute special events in collaboration with the catering director.
  • Utilize feedback from evaluations to enhance service quality.
  • Participate in the management on duty program as scheduled.

Qualifications:
Education & Experience:

  • A minimum of 2 years of progressive experience in a hotel or related field.
  • A college degree along with at least 1 year of relevant experience.
  • Proficiency in Windows and company-approved spreadsheets and word processing.
  • Experience with Opera system is required.
  • Experience with Salesforce system is preferred.

Physical Requirements:

  • Flexibility and willingness to work long hours as needed.
  • Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently.

Expected Salary Range:
($70,000 - $80,000). Bonus Eligible