Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, responding to their needs, and ensuring a positive experience at our facility.
Key Responsibilities:
- Provide exceptional customer service to members, responding to their needs and concerns in a timely and professional manner.
- Administer all functions related to the front desk, including membership sales, customer service, and cash handling.
- Work cooperatively with fellow employees to achieve the goals and objectives of the YMCA.
- Understand and interpret YMCA policies, procedures, and safety protocols.
- Deal with emergency situations as they arise, using proper training and skills.
Requirements:
- 17 years of age
- Willing to work 10-16 hours per week
- Excellent customer service and communication skills
- Experience working with computer software programs
- Strong data entry skills
- CPR/AED/First Aid/O2 Certification
Preferred Qualifications:
- Experience in a customer service setting
- High School Graduate or equivalent
- Bilingual - English/Spanish
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