Community Ambassador

2 weeks ago


Folsom, California, United States IWG Full time
About the Role

We are seeking a highly skilled and customer-focused Community Associate to join our team at IWG. As a Community Associate, you will be responsible for providing exceptional customer service and support to our members, ensuring a seamless and productive work experience.

Key Responsibilities
  • Provide personalized support to members, addressing their needs and concerns in a timely and professional manner.
  • Manage and maintain the day-to-day operations of the workspace, including administrative tasks and facilities management.
  • Develop and implement strategies to enhance the member experience, driving engagement and retention.
  • Collaborate with the Community Manager to plan and execute events and activities that foster a sense of community and networking opportunities.
  • Ensure accurate and timely processing of invoices and payments, maintaining a high level of financial accuracy.
Requirements
  • 1+ year of customer service experience, preferably in a fast-paced and dynamic environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
  • Proven problem-solving skills, with the ability to think critically and creatively.
  • Proficiency in MS Office and other basic IT equipment, with a willingness to learn and adapt to new technologies.
  • Legally eligible to work in the country you are applying within and at least 18 years old.
What We Offer
  • A competitive total compensation package, including a quarterly bonus plan program and hourly rate of $19.62.
  • A generous paid time off plan, including sick and vacation days, as well as 11 paid company holidays per calendar year.
  • A comprehensive health care plan, with affordable and comprehensive coverage for all full-time team members.
  • A bright and inspiring work environment, with opportunities for professional growth and development.
  • A professional workplace community, with a business casual attire policy.

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