Cloud-Based CRM Administrator
5 days ago
We are seeking a Senior Salesforce Administrator to join our team at Crossfire Consulting. As a key member of our Customer Engagement Capital Portfolio Team, you will be responsible for designing, developing, testing, and implementing key functional enhancements based on business requirements. Your strong Salesforce administration and configuration skills, combined with excellent communication and problem-solving abilities, will enable you to deliver high-quality results and drive excellence in your work.
Key Responsibilities:
• Customize the Salesforce platform to meet our organization's unique needs
• Configure fields, objects, flows, and automation rules
• Create and manage reports and dashboards
• Assist with data migration and integrity
• Ongoing Support: Troubleshoot, answer queries, provide guidance, plan for maintenance, monitor system automations and integrations
• Compliance & Security: Control access to sensitive data through profiles, roles, and permission sets, implement security measures to protect sensitive data, collaborate with IT security team
• Documentation: Document system configurations, processes, customizations, maintain an up-to-date knowledge base for users and administrators
• Collaboration: Work closely with stakeholders, communicate effectively, act as a bridge between business needs and technical solutions
• User Training: Create training modules, user guides, documentation to help users navigate and utilize Salesforce effectively
The ideal candidate has 4+ years of experience in Salesforce, including Agile methodology, business analysis, and user story development. They should have a strong understanding of Salesforce CRM concepts and the platform, proficiency in configuration tasks such as creating fields, objects, page layouts, flows, validation rules, reports, and dashboards. Additionally, they should have experience deploying with change sets and working with data management tools like Data Loader, workbench, and Import Wizard.
Required Skills and Qualifications:
• 4+ years of experience in Salesforce
• Salesforce Fundamentals: Strong understanding of Salesforce CRM concepts, proficiency in configuration tasks, experience with data management tools
• Communication and Training: Strong communication skills, ability to provide training and support to users
• Project Management: Experience managing projects, including upgrades, customizations, and new feature rollouts for Salesforce
• Certifications: Salesforce Administrator, Service Cloud Consultant, Experience Cloud Consultant
Salary Range:$120,000 - $150,000 per year
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