Pharmaceutical Customer Service Representative
1 month ago
Job Title: Pharmaceutical Customer Service Associate
**Job Summary:**
On-Board Companies is seeking a highly skilled Pharmaceutical Customer Service Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients' customers, ensuring timely and accurate resolution of customer inquiries and issues.
**Responsibilities:**
* Provide customer support and respond to customer inquiries in a timely and professional manner
* Develop and maintain strong relationships with customers and internal stakeholders
* Collaborate with cross-functional teams to resolve customer issues and improve customer satisfaction
* Analyze data and identify trends to improve customer service processes
* Develop and implement process improvements to enhance customer experience
**Requirements:**
* Associate degree in science or related field, or equivalent experience
* 3-5 years of customer service experience in the pharmaceutical industry
* Advanced Excel skills, including pivot tables and V-lookups
* Excellent communication and interpersonal skills
* Ability to work effectively in a fast-paced environment
**About Us:**
On-Board Companies is a leading provider of contract services to the pharmaceutical industry. We offer a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development.
**Equal Employment Opportunity:**
On-Board Companies is an equal employment opportunity employer and welcomes applications from diverse candidates.
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