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Guest Services Representative

2 months ago

Louisville, Kentucky, United States Embassy Suites Louisville East Full time

The Embassy Suites Louisville East is in search of a dedicated Front Desk Agent committed to providing outstanding customer service and ensuring guest satisfaction. This position primarily involves evening shifts. Familiarity with Hilton OnQ is advantageous but not a requirement.

Primary Duties
  • Greet guests warmly with a friendly and attentive approach. Engage in meaningful interactions to ascertain their needs and preferences, offering pertinent information about hotel amenities and local attractions.
  • Efficiently manage the check-in process, including the accurate entry and retrieval of data using an advanced computer system.
  • Confirm essential details such as guest count, duration of stay, and room rates, ensuring appropriate room assignments.
  • Distribute electronic keys, verify room details visually, and provide guests with comprehensive welcome packages.
  • Process credit card authorizations electronically, handle cash transactions, and maintain a balanced cash drawer.
  • Oversee check-out procedures and ensure prompt settlement of guest accounts.
  • Respond to telephone inquiries promptly and courteously, taking accurate messages and relaying information to guests efficiently.
  • Address guest concerns with professionalism, thoroughly investigating issues and proposing effective solutions.
  • Maintain composure and vigilance, particularly in high-pressure situations and during busy periods.