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Senior Service Associate

2 months ago

Louisville, Kentucky, United States United Parcel Service Inc. Full time
Job Summary

As a Senior Service Associate at United Parcel Service Inc., you will play a critical role in ensuring the delivery of contracted services to customers, meeting or exceeding Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Key Responsibilities
  • Manage daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, and profitability.
  • Perform a variety of financial activities, including forecasting, allocations, adjustments, and creating annual business plans to meet business unit and corporate initiatives.
  • Retain and strengthen customer relationships, which may include face-to-face customer service.
  • Identify and recommend opportunities for improving efficiency, effectiveness, and capabilities of the operation.
  • May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.
  • May operate powered industrial equipment.
  • Deliver hands-on work, typically related to the core UPS business operations, following established processes and procedures to execute work efficiently and safely.
  • Perform manual work that requires proficiency through job-related training and considerable on-the-job experience.
  • Complete work with a limited degree of supervision and provide guidance to others with less experience.
Requirements

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. The ideal candidate will have a unique combination of skill and passion, with the ability to lead themselves or teams and cultivate their skills to take them to the next level. If you have the qualities and drive to succeed in this role, we encourage you to apply.

Employee Type:
Permanent