Senior Service Associate

2 months ago


Louisville, Kentucky, United States UPS Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Senior Service Associate to join our team at UPS. As a key member of our operations team, you will be responsible for providing exceptional customer service, ensuring accurate and efficient package handling, and maintaining a safe and productive work environment.

Key Responsibilities:

  • Provide excellent customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Operate various pieces of material handling equipment, including pallet movers, stand-up forklifts, and order pickers, to efficiently move packages throughout the warehouse.
  • Utilize radio frequency (RF) scanners to accurately track and manage inventory, ensuring that packages are properly labeled and stored.
  • Perform all tasks with a high level of accuracy and attention to detail, working independently with minimal supervision.
  • Collaborate with colleagues to achieve team goals and objectives, promoting a positive and inclusive work environment.
  • Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date on company policies and procedures.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 1-2 years of experience in a warehouse or logistics environment, with a focus on customer service and material handling.
  • Ability to lift up to 70 pounds and stand for long periods, with frequent bending and reaching.
  • Strong communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Basic computer skills and proficiency in Microsoft Office applications.

What We Offer:

  • Competitive hourly rate and opportunities for overtime pay.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • 401(k) retirement plan with company match.
  • Opportunities for career advancement and professional growth.

UPS is an Equal Opportunity Employer:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. We welcome applications from diverse candidates and are an equal opportunity employer.



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