Technical Field Representative

3 days ago

San Antonio, Texas, United States Coinstar, LLC Full time
About the Role

We're looking for a skilled Field Services Specialist to join our team at Coinstar, LLC. As a Field Services Specialist, you will perform routine maintenance on Coinstar kiosks, troubleshoot and repair electromechanical issues, and ensure all components function properly.

Key Responsibilities:

  • Perform routine maintenance tasks, including cleaning, wiping down kiosks, removing debris, changing paper, and other tasks.
  • Troubleshoot and repair electromechanical issues, calibrate equipment, and ensure all components function properly.
  • Test kiosk connectivity, software, and electromechanical functionality to identify and resolve technical issues.
  • Conduct repairs, including replacing worn parts, using small tools and diagnostic utilities.
  • Provide remote assistance to Service Representatives and Transportation Service Representatives, assessing and scheduling advanced technical problems.
  • Manage field change orders, prioritizing tasks to meet completion deadlines, which may include updating signage and displays, installing wireless kits, or performing software updates.
  • Prioritize daily tasks based on market metrics, service calls, field change orders, geography, and other assignments from your manager.
  • Monitor market metrics and adjust the weekly plan to ensure balanced delivery of key performance indicators and meet expectations.
  • Effectively manage workloads by prioritizing kiosk pages, constructing efficient routes, and planning installation/de-installation activities.
  • Receive and prioritize CSC service calls, scheduling them into daily plans and logging completion.
  • Manage parts orders and inventory, keeping asset logs up-to-date to ensure timely installations.
  • Maintain high standards of personal appearance, ethical behavior, and customer relations.
  • Demonstrate good judgment in time management, route planning, efficiency, and expense control.
  • Complete administrative duties, such as logging service calls, expense reports, and time sheets, in a timely manner.

Requirements:

  • High school diploma, GED, or equivalent, with 2+ years of experience in troubleshooting and repairing computer, electronic, and electromechanical devices, or Associate Degree in electronics or similar concentration.
  • Basic knowledge of Microsoft Word, Excel, and current PC operating systems required.
  • Excellent interpersonal skills focused on customer and team success.
  • Strong written and verbal communication skills, with the ability to interact with various levels within and outside the organization.
  • Able to adapt to changing priorities, tasks, and conditions while maintaining a professional demeanor.

Compensation:

The estimated salary range for this position is $75,000 - $95,000 per year, depending on location and experience.

About Us:

Coinstar, LLC is a dynamic company offering a comprehensive benefits package, including an outstanding healthcare plan, 401k match, generous paid time-off, and opportunities for professional growth and development.

Additional Information:

This role requires a valid driver's license, background checks, MVR, and drug tests. Employees may be required to work flexible schedules, including early start times, holidays, and weekends.

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