Hybrid Customer Representative

6 days ago


San Antonio, Texas, United States Caliber Sourcing Full time

We are looking for a motivated and detail-oriented individual to fill the role of Customer Tech Service Representative. In this position, you will be responsible for providing exceptional customer service and technical support to patients and clinicians.

About the Role

This is a hybrid role that requires both customer-facing and technical skills. You will work closely with our sales team to identify and resolve customer issues, provide product information, and troubleshoot technical problems. You will also be responsible for managing customer relationships and ensuring that their needs are met.

Your Key Responsibilities
  • Provide direct customer service and technical expertise to assist patients and clinicians in troubleshooting products, assisting with product information, and other customer-centric solutions as needed
  • Perform daily tasks to support customer/patient work order management through Field Service Representatives, UPS, or Couriers, including delivery, and service calls using an advanced routing system within assigned territory
  • Collaborate with other departments within the organization to ensure commitments to customers are fulfilled and that customer expectations are met
  • Provide effective communication to internal and external customers through the use of e-mail, phone, and text messaging system
Requirements

To succeed in this role, you will need to possess excellent communication and problem-solving skills, as well as experience in customer service and technical support. Additionally, you must be able to work effectively in a fast-paced environment and prioritize multiple tasks and responsibilities.

You should have at least 5 years of experience in customer service and be proficient in Microsoft Office products. Travel may be required to attend scheduled business training and corporate functions.

Benefits

Solventum offers a comprehensive benefits package, including competitive pay, health insurance, retirement savings plan, and paid time off. We also offer opportunities for career growth and development, as well as a supportive and inclusive work environment.

Estimated Salary Range: $49,206 - $60,141

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