Hybrid Customer Solutions Representative

4 days ago


San Antonio, Texas, United States Caliber Sourcing Full time
About the Job:
This is an exciting opportunity to join our team as a Customer Tech Service Representative As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via phone, email, and chat. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner.

About the Team:
Our team is passionate about delivering outstanding customer service and ensuring that every customer interaction is a positive one. We are looking for a highly motivated and customer-focused individual who shares our passion for customer service and is eager to learn and grow with our company.

Your Responsibilities:
* Provide direct customer service and technical expertise to assist patients and clinicians in troubleshooting products, assisting with product information, and other customer-centric solutions as needed* Become a subject matter expert (SME) on Negative Pressure Wound Therapy devices* Perform daily tasks to support customer/patient work order management through Field Service Representatives, UPS, or Couriers* Collaborate with other departments within the organization to ensure commitments to customers are fulfilled and that customer expectations are met* Provide effective communication to internal and external customers through the use of e-mail, phone, and text messaging system* Work closely with cross-functional teams to resolve customer complaints and provide solutions* Stay up-to-date on new products, services, and technologies related to the role

What We Offer:
At Solventum, we offer a comprehensive benefits package, including medical, dental, and vision insurance, health savings accounts, disability benefits, life insurance, voluntary benefits, paid absences, and retirement benefits. We also offer a competitive salary range of $49,206 - $60,141 per year based on experience and qualifications.

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