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Customer Service Representative

2 months ago

Savannah, Georgia, United States Bass Pro Shops Full time
Job Summary:

The Customer Service Consultant will provide exceptional customer service to our guests while promoting the benefits of becoming a CLUB Member. This role requires a strong commitment to customer satisfaction and a passion for delivering a world-class experience.

Key Responsibilities:
  • Provide proactive and personalized service to customers, ensuring a pleasant and productive shopping experience.
  • Present customers with the opportunity to become a CLUB Member or provide current members with a unique and exclusive experience.
  • Execute all CLUB operational and compliance programs, including product demonstrations and sales.
  • Remain knowledgeable of advertised sales and promotions.
  • Meet metric goals and objectives for self and store.
  • Maintain accurate CLUB inventory and ensure the CLUB Booth is clean and organized.
  • Provide full CLUB Member experience, including service processes such as processing payments and answering account questions.
  • Provide daily feedback and reports in a timely and accurate manner.
  • Provide peer coaching, recognition, and support as a CLUB advocate and representative.
  • Perform other duties as assigned.
Requirements:
  • High school diploma or equivalent experience.
  • 0-2 years of experience in a customer service environment.
Preferred Qualifications:
  • Excellent organization skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Adaptability to new processes and procedures.
  • Self-motivation and initiative while unsupervised.
Benefits:
  • Medical, dental, and vision insurance.
  • Health Savings Account and Flexible Spending Account.
  • 401k Retirement Savings.
  • Paid holidays and vacation time.
  • Paid sick time.
  • Bass Pro Cares Fund.
  • And more.
Bass Pro Shops is an Equal Opportunity Employer:

Bass Pro Shops is committed to diversity and inclusion. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.