Customer Service Representative

8 hours ago


Durham, North Carolina, United States Fidelity Investments Full time

About the Role:

Fidelity Investments is seeking a highly skilled and empathetic Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our clients, resolving their issues, and ensuring their overall satisfaction with our products and services.

Key Responsibilities:

  • Establish and maintain positive relationships with clients through effective communication and problem-solving skills.
  • Respond to client inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and timely information to clients regarding our products and services.
  • Work collaboratively with internal teams to resolve complex client issues.
  • Continuously improve customer service skills and knowledge to meet the evolving needs of our clients.

Requirements:

  • High school diploma or equivalent required; degree in a related field preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Ability to work effectively in a team environment.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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