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Customer Service Representative

2 months ago

Durham, North Carolina, United States LC Industries Full time

**Job Summary**

We are seeking a highly skilled and experienced Customer Service Representative to join our Sales Department at LC Industries. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities:**

  • Process incoming orders and respond to customer inquiries and complaints in a timely and professional manner.
  • Maintain accurate and up-to-date customer databases to ensure seamless communication and service delivery.
  • Track and issue credits for customer returns and exchanges.
  • Assist in promoting our products and services to potential customers through various channels.
  • Conduct research to gather product information and descriptions for our website and marketing materials.
  • Collaborate with the sales team to achieve sales targets and improve customer satisfaction.

**Requirements:**

  • High school diploma or equivalent required; additional training in computer science or related field preferred.
  • Minimum 2 years of experience in a related field, preferably in retail, customer service, or office environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Proficiency in computer systems, including email, spreadsheets, and website navigation.

**Working Environment:**

The successful candidate will be working in a moderate office environment with a moderate noise level. The physical demands of this role include sitting, standing, walking, and using hands to perform tasks.