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Client Relations Specialist
2 months ago
Position Overview:
The Client Relations Specialist embodies the core values of Banfield Pet Hospital, demonstrating commitment to our Five Principles in every interaction.
Key Responsibilities:
- Engage in proactive outreach to attract new clients by showcasing our veterinary services and ensuring a seamless experience for both clients and their pets.
- Optimize the workflow within the hospital to enhance the number of pets attended by our medical team, particularly supporting our wellness plan clients.
- Deliver exceptional service consistently, which includes encouraging visits, warmly welcoming clients and their pets, ensuring their comfort, and providing education on pet health.
- Inform clients about our Optimum Wellness Plans, preventive care, and the various services offered by the hospital.
- Assist incoming clients by managing necessary documentation, accurately entering pet information into our systems, and ensuring efficient service.
- Support outgoing clients by providing comprehensive instructions, necessary information, invoices, and scheduling future appointments.
- Maintain financial accuracy by managing balances and adhering to proper opening and closing protocols.
- Perform administrative tasks as required and take on additional responsibilities as assigned.
Core Principles:
- Quality: Our consumers are our priority, and we strive for excellence in our work.
- Responsibility: We hold ourselves accountable and support our colleagues in their responsibilities.
- Mutuality: We believe in shared benefits that foster lasting relationships.
- Efficiency: We maximize resources and focus on our strengths.
- Freedom: We value the autonomy to shape our future and the profitability that sustains it.
Qualifications:
- Demonstrated leadership and customer focus.
- Strong interpersonal skills and integrity.
- Ability to manage priorities and time effectively.
Skills and Experience:
- Proficient in multitasking and maintaining composure in a fast-paced environment.
- Exceptional communication skills, both written and verbal.
- Strong organizational abilities to streamline processes.
- Problem-solving aptitude to address client needs effectively.
- Competence in basic mathematics and computer software applications.
Work Environment:
- Comfortable working with various pets and in a busy veterinary setting.
- Willingness to work flexible hours, including weekends and evenings.
Banfield Pet Hospital is an equal opportunity employer, committed to diversity and inclusion in the workplace.
