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Customer Relations Manager
2 months ago
We are seeking a highly skilled Customer Relations Manager to join our team at Glostone Trucking Solutions and CleanFleet. As a key member of our customer-facing team, you will be responsible for ensuring compliance with Department of Transportation regulations and providing exceptional customer service.
Key Responsibilities- Ensure processes, procedures, and services are in compliance with regulations
- Master regulatory concepts and client processes
- Coach and train team members on all aspects of the job with support from our Director of Training
- Support and mentor your team towards mastery of regulatory concepts, processes, and outstanding customer service
- Take part in recruitment, onboarding, and training of new team members
- Help team members grow within the organization
- Address and resolve performance issues with your team
- Communicate the company's direction to your team
- Galvanize your team towards achieving shared goals on the way toward the company's vision
- Inform leadership with insights on the team and customer experience
- Meet firm deadlines while delivering high-quality work and customer service
- Deliver effective resource management and create solutions to resourcing challenges through planning, redistribution of work, and other approaches in alignment with our company's values
- Ensure appropriate staffing levels
- Foster a positive work environment that promotes collaboration, trust, respect, teamwork, and values-based decision making
- 2 years' experience coaching, developing, and leading a team
- 1-3 years' experience in business-to-business customer relations
- Alignment with the values of Never Settle, Share Responsibility, and Rise Together
- Experience working in a small business (fewer than 200 employees)
- Familiarity with regulatory industries preferred
- Ability to pass a criminal background check and drug test which includes screening for cannabis use
- Annual salary of $78,726
- Health, Vision, and Dental Insurance
- Life Insurance
- Employee Assistance Program
- Health Savings Account
- Paid time off - 1 week upon start of employment
- Paid holidays & sick time
- Simple IRA
- Professional development stipend up to $1,000 annually
We are passionate about living our mission and values every day, and are searching for a team member who feels the same way.
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