Retail Experience Manager

1 week ago


Novato, California, United States Premium Brands Services, LLC Full time
About LOFT
LOFT is a leading fashion brand that empowers women to find their authentic self-expression through modern, feminine clothing. With a focus on customer experience and employee development, we strive to create a positive and inclusive work environment.

The Role
We are seeking a skilled Sales Lead to join our team at the Vintage Oaks @ Novato store. As a key member of the sales team, you will be responsible for delivering exceptional customer experiences, providing guidance and support to associates, and collaborating with the Store Manager to achieve business objectives.

Key Responsibilities
  • Represent the LOFT brand and model personalized customer experience behaviors.
  • Assist in onboarding and developing an effective, highly engaged sales team.
  • Support an inclusive store environment where everyone feels welcome and valued.
  • Maintain high visual and operational standards while prioritizing customer satisfaction.
  • Utilize tools to drive a customer-focused sales environment and profitable business.

Requirements
  • 6 months of retail sales experience (preferred)
  • Management experience (preferred)
  • Technology proficiency and ability to operate a point-of-sale system
  • Excellent communication and coaching skills
  • Flexible availability, including evenings, weekends, and holidays

What We Offer
  • A competitive salary: $45,000 - $55,000 per year, based on experience and qualifications
  • Merchandise discount across our brands
  • Support for individual development and growth opportunities within the company
  • A culture of giving back through philanthropic partnerships
  • 401(k) plan

Equal Employment Opportunity
LOFT is committed to hiring and developing talented individuals from diverse backgrounds and perspectives. We believe that a diverse workforce fosters creativity, innovation, and excellence in everything we do.

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