Senior Deskside Operations Consultant
1 week ago
We are seeking a highly skilled and experienced IT professional to join our team as a Senior Deskside Operations Consultant. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT needs are met with efficiency and professionalism.
Key Responsibilities- Provide technical support to clients, resolving issues related to software, hardware, and computing platforms.
- Manage ticket distribution, ensuring a balanced workload and timely resolution of issues.
- Address and resolve escalations, providing guidance and support as needed.
- Work closely with the deskside team to improve performance and customer satisfaction.
- Maintain accurate records and generate reports on team performance, ticket resolution, and escalation trends.
- 5+ years of IT experience with a focus on deskside support, including experience in a lead or supervisory role.
- Proficiency in supporting Microsoft environments, including Office 365, Windows/Linux/Mac OS, and related hardware and software.
- Proven ability to lead and manage a team, with experience in handling escalations and ensuring adherence to SLAs.
- Understanding of ITIL Incident Management and its application in a deskside support environment.
- Experience with ServiceNOW or similar IT service management tools.
- A competitive salary range of $65,000-$70,000 annually.
- A comprehensive benefits package, including medical, dental, vision, and life insurance.
- A 401(k) plan with company match.
- Opportunities for career growth and professional development.
Long View Systems is a dynamic IT provider committed to delivering exceptional service to our clients. We value our employees and offer a supportive and inclusive work environment. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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