Unit Manager, Outside Property Claims

4 weeks ago


Severn, Maryland, United States Travelers Insurance Full time
About the Role

We are seeking a highly skilled Unit Manager to lead our Outside Property Claims team. As a key member of our leadership team, you will be responsible for driving results, leading change, and executing business strategy.

Key Responsibilities
  • Attract, retain, and develop world-class talent by implementing a strategic staffing strategy and providing effective orientation and onboarding.
  • Manage staff performance, implement strategies to address staff development, and identify and address training needs on an ongoing basis.
  • Develop and execute a strategic file management plan that achieves optimal file resolution and business results.
  • Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy, and efficiency.
  • Conduct quality file reviews, ride-along inspections, and reinspections to provide coaching and feedback.
  • Establish and follow up on file reviews, conducting additional reviews as necessary.
  • Implement strategies and initiatives to improve file quality, customer service, and manage costs.
Requirements
  • Bachelor's degree preferred.
  • Claim management experience preferred.
  • High school diploma or GED required.
  • A minimum of three years claim work experience in at least one line of business required.
  • Valid driver's license required.
What We Offer
  • Health insurance for employees and their eligible family members.
  • Retirement plan with company matching.
  • Paid time off and nine paid company holidays.
  • Wellness program with tools, discounts, and resources to support your well-being.
  • Volunteer encouragement and matching gift program.
About Us

Travelers Insurance is an equal opportunity employer committed to recruiting, retaining, and developing diverse talent. We celebrate differences, promote belonging, and work together to deliver extraordinary results.


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