Network Operations Center Specialist
1 week ago
Glotel Inc is seeking a highly skilled Network Operations Center Specialist to join our team. As a key member of our global network operations team, you will be responsible for providing advanced technical support to maintain our products and services.
This role requires a high level of technical proficiency and the ability to manage complex assignments with minimal supervision. You will work independently, using your expertise to troubleshoot, resolve issues, and coordinate with various teams and vendors.
Key Responsibilities- Network Troubleshooting and Diagnostics: Perform advanced troubleshooting and diagnostics to identify and resolve network issues.
- Maintenance Request Management: Create and deploy Maintenance Requests for after-hours network augments.
- Collaboration and Communication: Collaborate directly with the Network Control Center (NCC) and Technical Assistance Center (TAC) to ensure overall network health.
- Trouble Resolution and Tracking: Track trouble resolutions, provide ticket updates, and communicate relevant information to customers.
- Network Data Analysis: Gather information and perform network data analysis to improve operations.
- Technical Consultation and Coaching: Provide technical consultation, coaching, and mentoring to technicians and staff.
- Vendor Coordination: Work directly with vendors for special network deployments.
- Network Monitoring: Monitor the network continuously for issues, alerting the NCC as needed.
- Scripting and Automation: Run scripts across the network to identify inconsistencies or necessary updates.
- Telemetry Coordination: Coordinate with telemetry when console access to devices is unavailable or compromised.
- Minimum 5 Years of Experience: Minimum of 5 years of experience in a service provider role.
- SONET/DWDM Network Configurations: Proficiency with SONET/DWDM Network Configurations.
- Ciena, Infinera, and Alcatel PSS-32/16: Experience with Ciena 6500, Infinera, and Alcatel PSS-32/16.
- DWDM/SONET Services: Ability to create and modify DWDM/SONET services (from DS3 to 100GIG).
- IP Network Concepts: Working knowledge of IP Network concepts.
- Vendor Deployment: Experience with vendor deployment of new gear.
- Technical Project Management: Technical Project Management experience is preferred.
- Optical Vendor Certifications: Optical vendor certifications (Ciena, Infinera, Nokia) are highly desirable.
- Communication and Interpersonal Skills: Excellent verbal and written communication skills.
- Attention to Detail: Strong attention to detail.
- Adaptability: Ability to adapt to a constantly changing environment.
- Flexibility: Flexible schedule to support after-hours maintenance requests.
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