Incident Coordinator

22 hours ago


Atlanta, Georgia, United States Transporation Equipment Network Full time
Job Summary

We are seeking a highly skilled Breakdown Coordinator to join our team at Transportation Equipment Network. As a key member of our Star Breakdown Service department, you will be responsible for coordinating and resolving OTR breakdown incidents in a professional and courteous manner.

Key Responsibilities
  • Coordinate OTR breakdown incidents from initial call-in to completion, ensuring timely and efficient resolution.
  • Communicate with customers, vendors, and internal stakeholders to ensure seamless incident management.
  • Utilize incident tracking tools to monitor and manage incidents, ensuring accurate data entry and vendor communication.
  • Develop and maintain relationships with vendors to ensure prompt and professional service.
  • Assist in the development and distribution of weekly and monthly performance reports to stakeholders.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Conflict resolution skills and ability to handle difficult situations professionally.
  • Proficient in Microsoft Excel and basic office applications.
  • Excellent organizational and time-management skills.
  • Good understanding of maintenance practices and procedures within the transportation industry.
  • Experience in managing and working with vendors.
Work Environment

The work environment is fast-paced and dynamic, with a moderate noise level. The ideal candidate will be able to work effectively in a team environment and adapt to changing priorities and deadlines.



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