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Customer Experience Coordinator
2 months ago
Job Summary:
We are seeking a highly motivated and experienced Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our store operations team, you will be responsible for promoting an exceptional customer experience, leading a team of associates, and ensuring the smooth operation of our store.
Key Responsibilities:
- Lead by example, demonstrating outstanding customer service skills and promoting a positive internal and external customer experience.
- Oversee a team of associates, providing guidance, training, and coaching to ensure they meet their responsibilities and contribute to the success of the store.
- Assign registers, support and respond to POS coverage needs, and coordinate breaks for all associates.
- Address customer concerns and issues promptly, ensuring a positive customer experience.
- Ensure associates execute tasks and activities according to store plan, prioritizing as needed.
- Communicate accurately and effectively with management and associates when setting and addressing priorities, providing progress updates.
- Provide and accept recognition and constructive feedback.
- Partner with management on associate training needs to increase effectiveness.
- Ensure adherence to all labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
Requirements:
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Capable of multi-tasking.
- Strong communication and organizational skills with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Team player, working effectively with peers and supervisors.
- Able to train others.
- 1 year retail experience and 6 months of leadership experience.
Benefits:
- Associate discount.
- EAP.
- Smoking cessation.
- Bereavement.
- 401(k) Associate contributions.
- Child care & cell phone discounts.
- Pet & legal insurance.
- Credit union.
- Referral bonuses.
Additional Benefits:
- 401(k) match.
- Medical/dental/vision.
- HSA.
- Health care FSA.
- Life insurance.
- Short/long term disability.
- Paid parental leave.
- Paid holidays/vacation/sick.
- Auto/home insurance discounts.
- Scholarship program.
- Adoption assistance.
Compensation:
This position has a starting pay range of $ to $ per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.