HVAC Regional Service Manager

1 week ago


Southfield, Michigan, United States Nex-Tech Full time
Regional Service Manager - HVAC

At Nex-Tech, we're committed to delivering exceptional service to our customers. As a Regional Service Manager - HVAC, you'll play a critical role in ensuring our team meets or exceeds customer and company SLA requirements.

Key Responsibilities:
  • Recruit and develop administration teams to support our operations
  • Deliver all company goals and metrics, driving business growth and success
  • Provide exceptional customer satisfaction through effective communication and issue resolution
  • Evaluate and perform annual reviews with Operations Manager approvals
  • Review company reports and share insights with the team
  • Communicate needs to field teams, ensuring seamless collaboration and support
  • Manage customer relationships for assigned areas, fostering strong partnerships
  • Maintain and communicate weekly activity schedules, ensuring efficient planning and execution
  • Ensure area meets or exceeds customer and company SLA requirements, driving business growth and success
  • Manage dispatchers and ensure company systems and procedures are followed
  • Bottom-line accountability for assigned divisions, driving business growth and success
  • Manage labor and material costs, ensuring optimal resource allocation
  • Support ASM and the development of technicians, driving business growth and success
Requirements:
  • 5 years of field technical HVAC experience or equivalent business experience
  • HVAC management experience, with a strong understanding of technical knowledge and operations
  • Extremely high level of urgency to resolve problems, with a focus on delivering exceptional customer satisfaction
  • High level of computer skills, with ability to build rapport with clients and drive business growth
  • Proven track record in prior role, with a strong ability to focus on desired results and drive business growth
  • Strong organizational skills, with ability to manage multiple tasks, prioritize, and meet deadlines
  • Ability to adapt to fast-paced environment and deadlines, with a strong attention to detail

Benefits:

  • Company vehicle
  • Dispatched from home daily
  • Gas card
  • Excellent health insurance options
  • Dental, vision, accident, critical illness, disability, and supplemental life insurance options
  • 7 paid holidays
  • 10 paid vacation days
  • Min compensation: USD $85,000.00/Yr.
  • Max compensation: USD $95,000.00/Yr.


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