Contract Administrator Operations Manager

1 week ago


San Antonio, Texas, United States Health Care Service Corporation Full time
Job Summary

This position is responsible for managing the extraterritorial team responsible for the production of customer-specific documents for new/existing business in accordance with corporate guidelines, underwriting policy, benefit specifications, and statutory requirements.

Key Responsibilities
  • Manage the performance, overall quality, and resource allocation to support all product lines, including key sales support components of benefit selection through booklet delivery.
  • Oversee the creation and maintenance of standard and custom booklets.
  • Implement strategies, projects, and initiatives to improve operational efficiency and customer satisfaction.
Requirements
  • Bachelor's degree and 5 years of health insurance contract operations experience or Master's degree with 2 years of health insurance contract operations experience.
  • Knowledge of health products and procedures, underwriting requirements, contract, and funding arrangements.
  • Analytical and reporting skills.
  • PC proficiency to include Microsoft Office Suite.
  • Project management skills.
  • Customer service experience and acumen.
  • Leadership skills.
  • Verbal and written communications skills to manage staff and operations, build relationships across the organization, and with external key stakeholders.
Preferred Requirements
  • J.D. degree or 4 years of experience in a leadership role with independent decision-making.
  • Knowledge of external adjudication processes.
  • Knowledge of large or national account contract specifications and processing systems.
  • Knowledge of corporate marketing practices, health insurance product lines, and Par Plan operations.
Work Environment

This position is a flex position (3 days in office; 2 days work from home) and can be filled in any HCSC office.



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