Patient Access Coordinator

1 day ago


Walnut Creek, California, United States Optum Full time
Career Opportunity: Clinical Operations Assistant

Are you looking for a challenging and rewarding role that allows you to make a difference in the lives of others? Look no further We are seeking a highly motivated and organized Clinical Operations Assistant to join our team at Optum in Walnut Creek, California.

This is an on-site position, working approximately 21-26 hours per week, with a flexible schedule from 4 pm to 8:15 pm Monday through Friday. As a Clinical Operations Assistant, you will be responsible for verifying patient insurance eligibility, obtaining necessary authorizations, and resolving any outstanding balances. You will also train staff on new processes, payer updates, and assigned reporting.

We offer a competitive hourly rate of $20-$32 per hour, a comprehensive benefits package, and opportunities for career growth and development. If you're passionate about delivering exceptional patient care and have excellent communication and customer service skills, we encourage you to apply.

Responsibilities:
  • Verifies patient insurance eligibility and benefits using electronic verification systems or direct contact with payers.
  • Obtains necessary authorizations and documents them in the system.
  • Resolves outstanding balances from patients' previous visits.
  • Trains staff on new processes, payer updates, and assigned reporting.
  • Maintains up-to-date knowledge of specific admission, registration, and pre-registration requirements for all areas.


Requirements:
  • High School Diploma/GED (or higher)
  • 1+ years of Customer Service experience in a hospital, office setting, customer service setting, or phone support role
  • 1+ years of electronic health record experience
  • Ability to work part-time, approximately 21-26 hours per week
  • Ability to work onsite at Walnut Creek, CA


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