Medical Receptionist
5 days ago
We are seeking a highly skilled Medical Receptionist to join our team at Pleasanton Physical Therapy Services, Inc. in Walnut Creek.
Job SummaryThis role involves handling a fast-paced office environment with high patient volumes, ensuring excellent customer service and teamwork.
Duties and Responsibilities:- Answering phone calls, assisting patients via phone, and directing calls efficiently.
- Conducting new patient intakes for various services and scheduling appointments as needed.
- Greeting patients, checking them in, collecting payments, and directing them to the clinic area.
- Patient chart preparation, scanning, and filing in an organized manner.
- Collaborating with staff members to provide top-notch customer service and support.
- Assisting patients in completing forms accurately and verifying their completion.
- Obtaining treatment authorizations and entering relevant information into the system.
- Verifying patients' insurance benefits for physical therapy services.
- Maintaining patient confidentiality and adhering to data protection policies.
- Ensuring a clean and professional working environment at all times.
- Complying with company guidelines regarding work hours and break periods.
- Demonstrating teamwork by offering assistance when needed.
- Contributing to problem-solving and conflict resolution in a timely and effective manner.
- Maintaining professional standards and procedures in accordance with applicable regulations and company policies.
- Ability to work under pressure in a fast-paced environment with high patient volumes.
- Proficiency in using common office equipment, including computers, and comprehensive knowledge of Microsoft Word and Excel.
- Excellent communication and interpersonal skills to establish effective relationships with patients, staff, and the public.
- Strong problem-solving and conflict resolution skills to handle patient complaints effectively.
- Good telephone etiquette and oral/written communication skills in English.
- Detail-oriented and organized, with the ability to prioritize tasks and meet deadlines.
- High school diploma or equivalent required.
- Fulfilling a full-time position with 40 hours per week.
- A competitive salary range of $16-$20 per hour, based on qualifications and experience.
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