Electronic Flight Bag Operations Manager

4 days ago


Whiteman Air Force Base, Missouri, United States The Rockhill Group, Inc. Full time

The Electronic Flight Bag Operations Manager will oversee the management of the Wing's EFB program, ensuring that all devices are properly maintained, upgraded, and configured to meet the needs of aircrew. This role requires a strong understanding of iOS and MacOS, as well as experience with device management and IT systems.

The ideal candidate will have a minimum of two years of experience with Microsoft suite applications, including SharePoint and Microsoft Teams. They will also possess a Secret Clearance or previously held Secret Clearance which has expired (not revoked).

Key Responsibilities:

• Manage the Wing/Ops Group EFB Program IAW AFGSCI and Baseline Configuration announcements.
• Serve as Primary Wing EFB Program manager along with designated alternate EFB Program manager.
• Ensure EFB Manager appointment letters are accurate, up to date, and submitted to AFGSC/A3T EFB Workflow email organizational box.
• Coordinate with Stan/Eval Technical Order Distribution Officer (TODO), squadron EFB Managers, and Stan/Eval representatives to ensure all EFB standalone computers have appropriate and up to date electronic publications and Flight Information publications (FLIP).
• Ensure flight publications are standardized and available across EFB EUSA and digital platforms to include Group SharePoint sites and Shared drives.
• Update EUSAs using wireless, hard drive, or CD/DVD; and send emails to inform applicable aircrew of any updates to flight publications or EFB/standalone procedures, processes, or issues.
• Serve as the EFB system administrator using BlackBerry Unified Endpoint Management Software (BBUEM), or any future designated MDM software.
• Ensure appropriate training certificates and requirements are completed to be able to effectively use BBUEM to configure, track, issue, reset, update, and maintain the EFB program at a Wing level.
• Manage Foreflight administration account to ensure access to Foreflight services.
• Manage commercial internet services (WiFi) required to support EFB connectivity.
• Maintain primary contact between Group units and internet service provider (ISP).
• Relay internet connectivity problems to internet service provider (ISP) and schedule repair or service work to establish and maintain unit network connectivity.
• Work with appropriate Resource Advisor to establish sustainment cost and maintain necessary inventory of EFB equipment.
• Serve as equipment custodian for all EFB equipment within Operations Group.
• Responsible for the decommissioning of obsolete equipment via appropriate channels to include: Information Technology Equipment Custodian (ITEC) and Defense Utilization and Marketing Office (DRMO).
• Identify, address, and elevate EFB requirements and concerns to leadership and the AFGSC/A3T.
• Monitor tech releases and iOS software updates/news to anticipate and develop a mitigation plan for obsolescence within the EFB program.
• Utilize and monitor Microsoft Teams EFB Program Manager Site for announcements and discussions within the EFB program.
• Engage in future EFB capability discussions and plans as required by Operations Officer or delegate.

Requirements:

• Secret Clearance or previously held Secret Clearance which has expired (not revoked).
• Working knowledge of iOS and MacOS; (2) years of IT experience/device management desired.
• Minimum of two (2) years of Microsoft suite experience and ability to manage SharePoint and Microsoft Teams applications.
• High School/GED Diploma



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