Customer Service Representative

6 days ago


Chagrin Falls, United States Fifth Third Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Part Time CSR/Teller. As a key member of our banking team, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service in all interactions, ensuring a positive experience for our customers.
  • Deepen relationships with customers by listening to their needs, asking questions, and guiding them to meet their financial goals.
  • Perform daily office responsibilities, maintaining the efficient operation of the office, and ensuring accurate balancing records.
  • Handle customer complaints and issues professionally, escalating complex issues to leadership as needed.
  • Build and maintain a working knowledge of our retail products and services, making referrals to Bankers and business partners as appropriate.
Requirements
  • High school diploma or equivalent required.
  • Ability to interact comfortably and confidently with the public.
  • Knowledge of retail policies and procedures, with the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
  • Flexibility in scheduling, with the ability to work a variety of shifts, including weekends and holidays.
About Us

Fifth Third Bank is committed to creating an inclusive and diverse work environment, where all employees feel valued and empowered to succeed. We are an equal opportunity employer, dedicated to promoting equal employment opportunity in all employment decisions, regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.



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