Customer Service Representative

3 days ago


Chagrin Falls, United States Truth For Life Full time
Customer Service Representative

We are seeking a dedicated and compassionate Customer Service Representative to join our team at Truth For Life. As a vital part of our organization, you will play a crucial role in ensuring that our supporters receive exceptional service.

Key Responsibilities:
  • Answering Phones and Emails: You will be the friendly voice on the other end of the line, addressing inquiries, providing information, and assisting donors and listeners.
  • Processing Donations: Every gift matters, and you will be responsible for accurately processing donations.
  • Glory of God: Above all, your work is not just a job-it's a ministry. As a Customer Service Representative, you will serve with the understanding that every interaction is an opportunity to reflect God's love and grace.
Essential Skills and Abilities:
  • Excellent verbal and written communication skills with emphasis on phone etiquette.
  • Attention to detail and desire for quality service.
  • Proficient in Microsoft Office.
  • Proactive approach to learning and customer service.
  • Strong computer skills and experience with windows based systems.
  • Ability to type 70 words per minute.
  • Keen ability to actively listen and anticipate questions.
  • Ability to multi-task.
  • Ability to handle consecutive phone calls efficiently and effectively.

This position is based in our Cleveland, Ohio office, where we can see and support one another face-to-face, collaborate throughout the day, and enjoy espresso together.



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