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Senior Retail Supervisor

2 months ago


Kearney, Nebraska, United States Builders Warehouse Full time
Position Overview

The Senior Retail Supervisor plays a crucial role in overseeing daily operations within a retail environment, specifically focusing on the paint and outdoor living sections. This position also provides support across various departments, including plumbing, lumber, appliances, flooring, and kitchens.

Key Responsibilities

As a Senior Retail Supervisor, your responsibilities will include:

  • Delivering exceptional customer service by fostering a welcoming atmosphere, greeting customers, and maintaining high standards of service.
  • Communicating product discrepancies regarding supply, quality, or new inventory needs to the Purchasing Coordinators.
  • Training and supervising designated team members within the department.
  • Coordinating with team members regarding their tasks, schedules, product knowledge, and customer interactions.
  • Addressing and resolving customer complaints effectively.
  • Making customer service decisions with a limit of up to $500 in company loss.
  • Reporting any company losses to the management team.
  • Ensuring product availability on the sales floor for customers.
  • Monitoring departmental performance to ensure assigned tasks are completed.
  • Assisting departments with customer service and product knowledge inquiries.
  • Planning work schedules for team members under your supervision.
  • Opening and closing the store on a rotational basis to maintain direct contact with customers and operations.
  • Participating in the Manager on Duty (MOD) program as assigned.
  • Documenting performance feedback for team members in your department.
  • Contributing to the employee review process.
  • Providing coverage for any department as needed.
  • Monitoring all departments during weekends and evenings.
Work Schedule

The store operates Monday through Saturday, with every other Saturday required.

Compensation

The starting wage for this position is $18.00 per hour, commensurate with experience.

Benefits

Employees are entitled to a range of benefits, including:

  • Vacation Leave
  • Sick Leave
  • 6 Paid Holidays
  • Employee Discount
  • 401k Retirement Plan (with company match)
  • Profit Sharing Plan
  • Insurance Options: Medical, Dental, Vision, Disability, Life
  • Flexible Spending Accounts for Medical and Dependents
  • Health Savings Account (HSA)

All candidates must undergo a background check and pre-employment drug screening.

Builders Warehouse is dedicated to serving the Nebraska and Colorado markets, emphasizing family-oriented values and continuous improvement in service delivery. We prioritize building strong relationships with our customers to assist them in achieving their project goals through teamwork, quality products, and outstanding service. Our clientele includes contractors, builders, remodelers, and DIY enthusiasts, and we provide essential building materials and home improvement supplies.

Each department within our organization plays a vital role in guiding customers toward the best solutions for their residential or commercial needs. By working collaboratively, we ensure that customers receive comprehensive support from start to finish, regardless of the project size. Our commitment to customer service is fundamental to exceeding expectations.