Senior Operations Manager

4 days ago

Kearney, United States Team Car CareJiffy Lube Full time
Job Summary

As a Senior Operations Manager - Automotive at Team Car Care/Jiffy Lube, you will be responsible for overseeing the overall guest experience and managing all operations at our Jiffy Lube stores. This includes creating an environment of accountability, increasing sales, controlling costs, managing profitability, satisfying guests, training, and developing Teammates, maintaining the appearance of the facilities, protecting the assets of the company, and ensuring that proper operational procedures are followed.

Key Responsibilities
  • Provide store-level leadership to Teammates through coaching, training, scheduling, and performance management.
  • Manage the financial health of the store through sales, proper inventory/cash controls, store-level marketing, guest satisfaction, and full Profit & Loss responsibility.
  • Build and develop a winning team using recruiting tools, sound interview techniques, and retention strategies.
  • Create Teammate work schedules, ensuring proper coverage and business needs are met.
  • Set the example for exceptional guest service, to include appropriate resolution of guest complaints.
  • Ensure the building, equipment, and grounds are well maintained.
Requirements
  • 3+ years of retail management experience; automotive experience is a plus.
  • Must have experience with and driven results for a profit and loss center.
  • Must be able to motivate and inspire Teammates.
  • Communicate effectively with our guests and at all levels within the organization.
  • Must be willing and able to comply with all relevant regulatory and compliance standards.
  • Perform all other duties as assigned or needed.
Equal Employment Opportunity

Team Car Care/Jiffy Lube is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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