Front Desk Manager
6 days ago
Key Responsibilities:
- Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
- Organize shift and review remaining reservations.
- Verify GTD no-shows and complete walked guest report.
- Ensure credit card draft capture is in balance.
- File credit cards, keys, and completed reports.
- Complete express checkout envelopes and deliver to guestrooms.
- Assist guests with general services.
- Ensure Property Management System is backed up nightly.
- Complete daily revenue report accurately.
- Represent the Hotel in regard to guest complaints and situations that require immediate attention.
Requirements: Prior Front Desk Experience, Minimum of a High School Diploma and some college preferred, Flexibility to work evenings, weekends, and holidays.
Benefits Package: Medical, Dental, Vision & 401(k) with company match, Voluntary Short Term Life & Accidental Death Insurance, Hotel Discounts, Paid Time Off, and Training and Development Opportunities.
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