Front Desk Manager

6 days ago


Chesapeake, Virginia, United States LTD Hospitality Full time
A Day in the Life of a Night Auditor: As a member of our hospitality team, you will be responsible for creating a warm and welcoming environment for our guests. Your primary focus will be on providing exceptional customer service, resolving guest complaints, and maintaining the highest standards of quality, service, and cleanliness. You will work closely with other departments to ensure seamless communication and effective execution of tasks.

Key Responsibilities:
  • Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
  • Organize shift and review remaining reservations.
  • Verify GTD no-shows and complete walked guest report.
  • Ensure credit card draft capture is in balance.
  • File credit cards, keys, and completed reports.
  • Complete express checkout envelopes and deliver to guestrooms.
  • Assist guests with general services.
  • Ensure Property Management System is backed up nightly.
  • Complete daily revenue report accurately.
  • Represent the Hotel in regard to guest complaints and situations that require immediate attention.


Requirements: Prior Front Desk Experience, Minimum of a High School Diploma and some college preferred, Flexibility to work evenings, weekends, and holidays.

Benefits Package: Medical, Dental, Vision & 401(k) with company match, Voluntary Short Term Life & Accidental Death Insurance, Hotel Discounts, Paid Time Off, and Training and Development Opportunities.

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